Privacy Policy

Introduction

Fernandez's Cleaning Company Inc ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and physical address
• Service Information: Details about the cleaning services you request, scheduling preferences, and special instructions
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• Communication Records: Records of correspondence between you and our team
• Website Usage Data: IP address, browser type, pages visited, and other analytics data

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our cleaning services
• Process and fulfill your service requests
• Communicate with you about appointments, services, and promotions
• Process payments and send invoices
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve our website and services
• Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who assist us in operating our business (payment processors, scheduling software, etc.)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Withdraw consent where processing is based on consent

Cookies

Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: josefernandez@fernandezcleaningcomp.com
• Phone: (415) 306-4569
• Address: 1423 Tanager Ln, Petaluma, CA 94954